Privacy Policy MegaJackpot — Your Data Protection

01 Introduction and Scope of This Policy

MegaJackpot ("we", "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy applies to all users of the megajackpot.pro website, the MegaJackpot mobile app and all related services we offer to members in Malaysia.

As an online gaming platform operating in Malaysia, we are bound by the Personal Data Protection Act 2010 (PDPA). This means we have clear legal obligations regarding how we collect, process, and store your personal information, and we take these responsibilities seriously.

This policy takes effect from the date you first register a megajackpot account or access any of our services. We encourage you to read this document in full and contact our support team if any section is unclear.

02 Personal Data We Collect

MegaJackpot collects your personal data in several ways — directly when you register or use the platform, automatically through tracking technologies, and in some cases through trusted third-party sources. Below is a summary of the types of data we collect:

We do not collect data that is unnecessary for platform operations. Every type of data collected has a clear and lawful purpose. We do not collect sensitive data such as health information or religious beliefs unless you provide it voluntarily.

03 How We Use Your Data

The personal data we collect is used solely for legitimate purposes directly related to the operation of the megajackpot platform. We do not use your data for unrelated purposes without your prior consent.

• Account Management: To process registration, verify identity (KYC), manage your account, and handle login requests securely.
• Transaction Processing: To process deposits, withdrawals, and all financial activity related to your account in Malaysian Ringgit.
• Platform Security: To detect and prevent fraud, hacking, account abuse, and illegal activity that could compromise the security of the platform and other members.
• Customer Support: To resolve complaints, answer enquiries, and provide you with effective assistance.
• Service Improvement: To analyse usage patterns and improve our platform's interface, performance, and user experience.
• Legal Compliance: To fulfil reporting obligations to the relevant authorities when required by Malaysian law.
• Marketing Communications: To send promotional offers, bonuses, and updates — only to members who have opted in to receive such communications.
• Responsible Gaming: To monitor gaming habits and offer support to members showing signs of problem gambling.

04 Data Sharing and Disclosure

MegaJackpot does not sell or transfer your personal data to third parties for marketing or commercial purposes. However, in the course of platform operations, there are limited situations where your data may be shared with certain parties:

• Service Providers: Companies that help us operate the platform — such as payment processors, cloud services, and gaming software providers — are bound by strict confidentiality agreements.
• Regulatory Authority: When required by law or court order, we will disclose the necessary information to the relevant enforcement agencies or authorities.
• Fraud Prevention: With security partners and industry bodies to detect and prevent cross-platform fraud that may involve your identity.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the business transaction — with prior notice to you.

If your data needs to be transferred outside Malaysia for processing by international service providers, we ensure adequate safeguards are in place in accordance with PDPA 2010 requirements before any transfer takes place.

05 Data Security and Protection

The security of your data is a responsibility we take very seriously. MegaJackpot continuously invests in cutting-edge security infrastructure to ensure your data is protected against unauthorized access, misuse, loss or destruction.

The security measures we implement include 256-bit SSL encryption for all data in transit, storage-level data encryption, two-factor authentication (2FA) for account access, 24/7 security monitoring by a specialist team, regular penetration testing by independent security auditors, and strict access controls based on the principle of least privilege.

While we take all reasonable precautions, no online system can be guaranteed 100% secure. In the unlikely event of a data breach involving your personal information, we are committed to notifying you within the timeframe prescribed by law and taking immediate action to contain the damage.

06 Cookie and Tracking Technology Policy

MegaJackpot uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

We use three main categories of cookies:

• Essential Cookies: Required for core platform functions such as login sessions, game cart, and security settings. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collects information about how you use our platform — pages visited, time spent and errors encountered — to help us improve our services.
• Preference Cookies: Stores your personal preferences such as language, currency and display settings so you do not need to re-enter them each time you log in.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality. Third-party cookies used by our analytics providers are subject to their respective privacy policies.

07 Your Rights Under the PDPA

As a MegaJackpot platform user in Malaysia, you have specific rights under the Personal Data Protection Act 2010 (PDPA). We respect and facilitate the exercise of these rights:

To submit any request related to your privacy rights, please contact our customer support team via live chat within the platform or the email address listed in the contact us section. We will process your request within 14 business days.

08 Data Retention Period

MegaJackpot retains your personal data for as long as necessary to fulfil the original purpose of collection or as required by law. Below are the general data retention guidelines:

• Active Account Data: Retained for the duration your megajackpot account remains active, plus any additional period required by law.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
• KYC Records: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering (AML) requirements.
• Security Logs: Retained for 12 months for security investigation and fraud detection purposes.
• Communication Records: Retained for 2 years to assist in resolving disputes and improving support quality.
• Closed Account Data: Following account closure, data no longer required for legal purposes will be deleted or anonymised within 90 days.

09 Contact Us Regarding Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to help. We value all feedback and are committed to addressing every inquiry seriously and transparently.

You can reach us through:

• Live Chat: Available 24/7 directly within the megajackpot platform — the fastest way to get a response.
• Email: [email protected] — for written enquiries that require documentation.
• FAQ Page: Visit FAQ page us for answers to the most frequently asked questions.

We are committed to responding to all privacy-related inquiries within 5 business days. For formal requests under the PDPA, the response period is 14 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.